EMS Leadership Academy
Leadership is the ability to influence others toward a destination.
SafeTech Solutions' EMS Leadership Academy is a dynamic, four-level 60-hour educational program designed to prepare participants to lead and manage today’s emergency medical services (EMS).It is for current leaders, new leaders, and anyone with an interest in the leadership and management of EMS and designed to give students the basic tools and information needed to quickly and successfully assume the role of a leader. More than 700 leaders across the nation have participated in the EMS Leadership Academy since 2009.
- Level I: From Management to Leadership
- Level II: Showing up as a Leader
- Level III: Moving Your Organization Forward
- Level IV: Your Specific Role and Challenges: A Retreat
Each level is a two-day program presented on consecutive days in comfortable settings that invite participation. Class size is limited to 26 participants or less, and two faculty members are involved in the sessions at all times. A cohort model is used to maximize learning and build a network of peers for organizational and emotional support. Rather than long PowerPoint lectures, these sessions are engaging, lively and participatory. Dialogue is ongoing, questioning is encouraged and laughter is common. Fifty percent of the time is spent in dialogue, small group exercises and role-playing. Students have the chance to see, practice and critique actual leadership activities in a safe environment.
Level I: From Management to Leadership
Beginning with the challenges facing EMS organizations today, this first level inverts the way we often think about running an EMS organization and shows participants how to manage with leadership in mind. Specifically, this level addresses:
- How to blend the roles of both leading and managing and how to know the difference;
- The essential components of a thriving ambulance service;
- The leader’s impact on recruitment and retention;
- Creating an ambulance service culture people want to join;
- Strategies for recruiting the right staff;
- Improving each member’s performance;
- Dealing with troublemakers;
- How to recruit the young people of today; and
- How to strengthen the relationship with the medical director.
Level III: Moving Your Organization Forward
Building upon previous levels, this level tackles moving the EMS organization forward, making change and ensuring the organization avoids trouble and continues to be a place good people want to work. Specifically, this level addresses:
- Identifying what really matters to you, your customers, the public and your organization;
- Rethinking the entire concept of quality and how it applies in EMS;
- Clarifying a destination that matters to what your organization does everyday;
- Understanding why change so difficult;
- What is strategic alignment and who cares;
- The Balanced Score Card as a tool for change and forward movement;
- Working with measurements and variables; and
- How to lead and manage change.
Level II: Showing up as a Leader
Beginning with each participant’s personal leadership challenges, this second level moves beyond management to the art and practice of leading. Leaders see destinations and inspire people to move toward those destinations. This level prepares the leader to reflect on the basics of leadership and the basic leadership tools of listening, imagining and story telling. Specifically, this level addresses:
- The characteristics of responsible leadership;
- Barriers to leadership;
- The ingredients to inspiring people to follow;
- Using a council process to increase listening and talking;
- Listening to what needs to change and imagining a future;
- The EMS leader’s guide to storytelling;
- How history continues to influences our actions and stories today;
- Finding the time to lead; and
- How to lead and inspire generation X, Y, and Me.
Level IV: Your Specific Role and Challenges: A Retreat
At this level, with a solid foundation in leadership, the participants set the agenda in a facilitated retreat style session that focuses specifically on each participant’s leadership roles and organizational challenges. Participants come with the specific challenges they are facing in their roles and in their organizations. Utilizing an “open space” format, participants chose the topics: Brief presentations are made on the topics and the balance of the allotted time is used to workshop each topic with discussion, exercises and the sharing of best (and worst) practices. In the process each leader is able to workshop his or her leadership challenges.